JOB PURPOSE
Customer Development (CD) is what we call our Sales organization at Unilever. CD works closely with customers to create and implement joint business plans that deliver value for the customer and company. CD leaders pioneer new products, build categories, and deploy best-in-class retail and shopper capabilities.
The Customer Business Manager (CBM) develops sustained business relationships and drives profitable sales volume for Unilever Multicultural Hair Care and Dove Women’s Hair Care at Walmart. The CBM will exceed sales and share goals while improving return on holistic customer investment, in line with joint business plan targets and customer and brand strategies.
The CBM is also responsible for improving in-store and online presence by leading brilliant execution across the extended team of Shopper Marketing, Category Management, Category Insights, Retail Coverage, Customer Finance, Business Development and Supply Chain. This role will also have a unique opportunity to integrate new acquisition of Sundial brands into the day to day business operations with the company and customer.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
• Lead the multi-functional effort with customer counterparts; develop and execute joint business plans; manage NSV and trade investment; manage and lead retail initiatives; lead direct reports and a multi-functional team.
• Customize corporate marketing and merchandising programs to win with Walmart; Coordinate and manage CD initiatives; Coordinate Joint Business Plans
• Drive strategic relationships and accelerated growth, while operating within approved Trade Marketing parameters and driving trade investment efficiency.
• Routinely interface with multiple internal and external stakeholders; Balance individual customer needs while ensuring total Market integrity.
• Develop and manage relationships with multiple Walmart merchants
WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
• Undergraduate degree is required
• 7+ years’ experience as a Sales Leader. Preferred experience with Walmart, multiple channel and category experience is a plus. Ability to provide leadership and direction for “best practice” implementation.
• Walmart or Mass channel experience is a plus.
• Trade Marketing and Category Management experience is a plus.
• Working knowledge of omni-channel capabilities and eCommerce capabilities
• Working knowledge of Nielsen/Circana, Trade Promotion Management and Customer POS Data is strongly desired
• Must be skilled in verbal and written communications
• Must be able to effectively relate with multiple levels of management, both internally and externally
• Must be a strategic thinker that can work effectively, and in a highly collaborative manner
• Complexity and time management challenges
• Must have strong relationship building and management skills
Leadership
• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
• Critical SOL (Standards of Leadership) Behaviors
o PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
o PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
o TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
o CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
o BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
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