TEST Customer Operations Digital Transformation Assistant Manager PTAB Bangladesh

Job Title:Customer Operations Digital Transformation Assistant Manager PTAB Bangladesh

Reports to: Digital Transformation Manager PTAB

Function: Supply Chain

Location: Dhaka CO, Dhaka, Bangladesh

Work Level: WL1B

JOB PURPOSE

The role is responsible to lead Customer Operations Digital Transformation Projects from idea stage to implementation across PTAB (Pakistan, Turkey, Arabia & Bangladesh). As a part of this role, the candidate would partner CS&L (Customer Service, Logistics) and IP (Integrated Planning) to design & deliver tech Solutions that unlock value for business. This is a highly entrepreneurial role that merges Tech, Business knowhow & Passion for change to deliver results.

KEY ACCOUNTABILITIES

• Responsible for governing execution of projects in line with broader process innovation strategy to reach touchless & automated Demand/Distribution/Supply Planning & Execution processes. The candidate would proactively engage with various functions (Integrated Planning, Customer Service & Logistics) to identify key challenges, streamline the business processes and develop applications to automate them.
• While existing Supply Chain business process knowhow is not mandatory for a candidate to apply, the candidate would be expected to Proactively learn supply chain business processes such as Demand Forecasting/Shipment & Inventory Planning/Execution and develop subject matter expertise in these processes.
• The candidate would be expected to lead Detailed process mapping (to learn existing planning processes), simplify them, codify them into automated tools and lead change management. In a typical project, the candidate would function as an entrepreneur solving problems end to end.
• The candidate would be expected to learn Advanced programming in .NET (Blazor/WinForms) & SQL amongst other concepts. Prior hands-on programming experience in any programming language is a must and would be discussed during interviews/programming assessment.

EXPERIENCES & QUALIFICATIONS

• Bachelor’s degree in engineering (preferred – Electrical/Computer Science/Mechatronics or other affiliated engineering disciplines with strong academic performance).
• The ideal candidate should have worked for 3+ years in Technology/software design or similar roles.
• The candidate would have excellent written/Oral English communication skills.
• The candidate must have independently programmed a computer Application end to end and be fluent in at least one programming language.

SKILLS

• Stakeholder Management, Change Management, Influencing, Effective Communication.
• Process Design & Automation, Data Expertise, Data Analytics.

LEADERSHIP

Passion for High Performance: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

Consumer Love: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

Personal Mastery: Sets high standards for themselves. Actively builds own wellbeing and resilience. 

Purpose & Service: Has humility, understanding that leadership is service to others, inside and outside Unilever.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.